Refund Policy

Thank you for shopping with Bryn Southern Co! Because many of our products are handmade, personalized, or made to order, all sales are final. We do not currently accept returns or exchanges.

Returns & Exchanges

At this time, Bryn Southern Co does not accept returns or exchanges for any products. Please review your order carefully before completing your purchase.

Damages & Order Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at brynsouthernco@gmail.com.

To help us resolve the issue as quickly as possible, please include:

• Your order number
• A description of the issue
• Clear photos of the item and its packaging

If we determine that the item is defective, damaged during shipping, or that we made an error with your order, we will work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund at our discretion.

Custom & Personalized Products

Custom and personalized products are made specifically for you and cannot be canceled, returned, or exchanged once production has begun unless they arrive damaged, defective, or there is an error made by Bryn Southern Co.

Customers are responsible for reviewing all names, spelling, colors, photos, sizing (if applicable), and customization details before submitting their order.

Order Cancellations

Orders may only be canceled before production or processing begins. Once production has started, orders cannot be canceled.

Questions

If you have any questions about your order or this Refund Policy, please contact us at:

Bryn Southern Co
Email: brynsouthernco@gmail.com